ThinkSwift Business Terms & Conditions

Introduction & Agreement Scope

Overview

ThinkSwift is a leading AI automation consultancy specializing in workflow automation, AI-powered business solutions, and process optimization. These terms outline the rights, responsibilities, and obligations between ThinkSwift and its clients engaging in AI consulting, SaaS solutions, and custom automation services.

Parties Involved

These Business Terms apply to ThinkSwift ("Service Provider") and the Client ("Customer"). By using ThinkSwift’s services, the Customer agrees to be bound by these terms.

Acceptance of Terms

By signing an agreement, subscribing to services, or using ThinkSwift’s AI automation solutions, the Customer acknowledges and agrees to these terms. Any amendments will be communicated to active clients.

Service Scope & Deliverables

AI Automation Services Provided

ThinkSwift offers the following AI-driven business solutions:

• AI Workflow Automation – Automating repetitive tasks for efficiency.
• AI Chatbots & Virtual Assistants – Enhancing customer service & engagement.
• Custom AI Development – Tailored AI models for specific industries.
• Process Optimization & AI Consulting – AI integration for scalable operations.
• Predictive Analytics & AI Insights – Data-driven decision-making tools.

Project-Based & Subscription Services

ThinkSwift provides:
Subscription-Based AI Tools (SaaS) – Monthly/annual AI-powered automation solutions.
Project-Based AI Consulting – Custom AI solutions and business automation.
Hybrid AI Implementation – Recurring AI solutions combined with tailored consulting.

Exclusions & Client Responsibilities

ThinkSwift does not provide legal, financial, or regulatory compliance consulting.
Clients are responsible for ensuring their internal compliance with industry regulations.

Payment Terms & Billing

Pricing Structure

• Subscription Model: Recurring SaaS-based AI services with monthly/annual billing.
• Project-Based Model: Fixed-cost AI development based on a scope-of-work agreement.
• Hybrid Model: Subscription services with additional AI customization on request.

Payment Schedules & Methods

• All invoices are due within 14 days of issuance.
• Accepted payment methods: Credit Card, Bank Transfer, PayPal.

Late Payments & Penalties

• Payments overdue by 30 days incur a 5% late fee per month.
• ThinkSwift reserves the right to suspend services for non-payment.

Refunds & Cancellations

• Subscription Services: Refunds available within 7 days of initial purchase.
• Custom AI Development: Non-refundable due to the tailored nature of services.
• Early Contract Termination: Subject to a cancellation fee based on service usage.

Intellectual Property (IP) & Ownership

Ownership of AI Models & Automation Tools

• Custom AI Solutions: Clients retain ownership of AI models developed exclusively for them.
• ThinkSwift SaaS Tools: Remain the intellectual property of ThinkSwift, licensed to the client on a subscription basis.

Client Data & Usage Rights

• ThinkSwift does not claim ownership of client data but reserves the right to anonymously analyze aggregated insights for AI improvement.

Restrictions on Reuse & Modification

• Clients cannot resell, redistribute, or modify ThinkSwift’s AI tools without explicit permission.
• Unauthorized use of ThinkSwift’s AI models will result in license termination.

Confidentiality & Data Protection

Client Data Security & Compliance

ThinkSwift follows:
GDPR Compliance – Protecting user data privacy.
ISO 27001 Standards – Secure AI infrastructure and information security policies.
AI Ethics & Governance – Ensuring fairness and transparency in AI decision-making.

Nondisclosure & Confidentiality Agreements (NDAs)

• ThinkSwift agrees not to disclose client information to third parties without written consent.
• NDAs are required for custom AI development projects.

Liability & Disclaimers

Limitation of Liability

• ThinkSwift is not liable for indirect, incidental, or consequential damages resulting from AI services.
• AI tools are probabilistic and may not guarantee specific outcomes.

No Guarantees Clause

• AI automation enhances efficiency but does not replace human decision-making.

Indemnification Clause

• Clients agree to indemnify ThinkSwift against claims arising from misuse of AI solutions.

Compliance with Laws & Regulations

AI & Data Privacy Compliance

• ThinkSwift ensures compliance with global AI regulatory standards.
• Clients must comply with local regulations when implementing ThinkSwift’s AI solutions.

Jurisdiction & Governing Laws

• These terms are governed by the laws of [Insert Governing Jurisdiction].

Dispute Resolution & Termination

Resolution of Disputes

• Disputes will be resolved through mediation or arbitration before legal proceedings.

Service Termination & Exit Clauses

• Either party may terminate services with 30 days' written notice.
• Termination fees apply if services are ended before project completion.

Force Majeure Clause

• ThinkSwift is not liable for service interruptions due to unforeseen external events.

Contact Information & Amendments

📍 Website: www.thinkswift.au
📍 Email: hello@thinkswift.au
📍 Amendment Policy: ThinkSwift reserves the right to update these terms and will notify clients of changes.

Final Thoughts

ThinkSwift is committed to transparency, fairness, and trust in all AI automation engagements. By agreeing to these terms, clients acknowledge a mutual commitment to responsible AI adoption, security, and innovation. 🚀

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